Refund policy

At Twice The Creative, we want you to love your purchase. If for any reason you're not completely satisfied with your order, we're here to help. Please review our return policy below.

Returns
- Eligibility: You may return most items within 30 days of the delivery date for a full refund or exchange. Items must be unused, in their original condition, and in the original packaging.
- Non-Returnable Items: Certain items, such as personalised products, custom orders, and clearance items, are non-refundable/returnable unless they arrive damaged or defective.
- Proof of Purchase: A receipt or proof of purchase is required to process any return or exchange.

How to Initiate a Return
- To initiate a return, please contact our customer service team at twicethecreative@gmail.com with your order number and the reason for the return. We will provide you with detailed instructions on how to proceed.

PLEASE DO NOT SEND YOUR PURCHASE BACK WITHOUT FIRST CONTACTING US.

Return Shipping
- Customer Responsibility: You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
- Shipping Label: If applicable, we can provide a return shipping label. The cost of return shipping will be deducted from your refund.

Refunds
- Once we receive and inspect your returned item, we will notify you of the status of your refund.
- If approved, your refund will be processed, and a credit will be applied to your original method of payment. Please note that the refund processing time may vary depending on your payment provider.

Exchanges
- We do not allow exchanges as our main point of sales is personalised items. 

Damaged or Defective Items
- If your order arrives damaged or defective, please contact us within 7 days of delivery with photos of the damaged product and your order details. We will work with you to resolve the issue, including providing a replacement or refund.

Late or Missing Refunds
- If you haven’t received a refund yet, please check with your bank or credit card company. Processing times may vary.
- If you’ve done this and still have not received your refund, please contact us at twicethecreative@gmail.com .

Contact Us
- For any questions about our return policy, please contact us at twicethecreative@gmail.com